Frequently Asked Questions

Find answers to common questions about our products and services. 

Chat Image_

Available Support

Our expert support team is here to assist you with product selection, technical questions, and order processing.

General Questions

How do I determine the power requirements for on‑site gas handling?

We will advise you on the exact voltage and amperage needed based on the size and type of gas handling equipment being used. 

How many storage cylinders will I need for my project?

We calculate required cylinder capacity using the SF₆ mass noted on your equipment’s nameplate or past handling documents. We also recommend extra capacity to accommodate potential leaks or gas. 

What equipment is needed for a full gas recovery of a gas‑insulated asset?

To ensure a complete, emission-free recovery, our onsite kit typically includes:

  • Properly sized recovery system
  • Temporary storage cylinders (≥ 100% of gas volume, plus extra)
  • Multi‑analyzer (purity, moisture, SO₂)
  • Leak detector
  • Zero-emission adapters
  • Mass flow meter and cylinder scales
  • Pre‑filtration system to prevent cross contamination 
Why can’t I use a smaller recovery system?

Undersized units risk incomplete recovery and unintentional emissions. We size equipment to recover 100% of your gas volume safely.

How is the correct size of recovery equipment determined?

We determine sizing by the gas volume your equipment is designed to hold—based on nameplate data or documented prior gas holdings.

Can In‑Gas Direct recondition or dispose of my SF₆ cylinders?

Yes—we offer full reconditioning, disposal, and re‑cylinder services. Contact us for pickup or delivery arrangements.

Do I need specific DILO fittings on my equipment?

No—our technicians come equipped with adapters for common fittings. To avoid delays, simply share a photo of your fitting and nameplate when requesting service.

Does In‑Gas Direct offer SF₆ disposal and reconditioning?

Yes—we recondition contaminated SF₆, delivering it back to you in certified cylinders, with purity exceeding IEEE/IEC standards or dispose of it responsibly.

What purity levels are achieved after reconditioning?

Our cryogenic reconditioning delivers > 99% purity, < 40 ppm moisture, and zero harmful byproducts—complete with gas quality and cylinder certification reports.

Can I purchase or rent SF₆ cylinders if I don’t have any?

Yes—you can buy blank or pre‑filled certified cylinders, and we also offer short‑term rentals for your projects.

What are your standard response and turnaround times?

We typically respond to inquiries within 24 hours. For services, documentation is provided within 72 hours of job completion.

Do you provide emergency on‑site response?

Yes—our 24/7 emergency hotline ensures immediate on‑site dispatch in case of urgent issues. Call us at 727-376-5593.

Do you support alternative gas services (like C4 or CA)?

Absolutely—we offer end-to-end handling, recovery, and testing services for both SF₆ and alternative insulating gases.

How is zero‑emission guaranteed during service?

We use precision leak detectors, gas-tight connection adapters, and recovery systems sized to avoid venting, ensuring zero atmospheric releases during all handling operations.

What types of gas handling equipment does In-Gas Solutions manufacture?

Have old SF₆ cylinders taking up space? We’ll take them off your hands—safely and responsibly. Upon receipt, In-Gas Direct provides a detailed incoming report with all cylinder data for your compliance and reporting records.

Can you assist with emissions reporting and regulatory compliance?

Yes—our team provides EPA-/CARB-ready documentation, including accurate gas mass balances, recovery logs, and nameplate verification to simplify your compliance obligations.

Still Stuck?

Can't find what you're looking for? Our support team is here to help.

Contact Support